Terms of Use

1.Who We Are

3D Market is an online marketplace where independent South African makers sell 3D printed products to buyers. These terms apply to everyone who uses the website and app.

By creating an account or placing an order, you agree to these terms. If you don't agree, please don't use 3D Market.

Operated By

To be confirmed

Registration Number

To be confirmed

VAT Number

To be confirmed

Physical Address

To be confirmed

Email

To be confirmed

Phone

To be confirmed

2.Our Role

Makers list and sell their own products. 3D Market provides the marketplace, takes payments through PayFast, holds them until the order is confirmed, and helps resolve problems.

Each maker is responsible for their listings: accurate descriptions and photos, the quality of the item, and shipping it on time.

3.Accounts

• You must give accurate details and keep your password safe. You're responsible for activity on your account.
• You can browse and add to your cart without an account. Saving favourites, following makers and messaging need a free account.
• One account can buy and sell.
• We may suspend or close accounts that break these terms or the law.

4.Buying and Prices

• Prices are in South African Rand and already include our service fee and the PayFast payment fee. Delivery costs are shown at checkout before you pay.
• Your order is confirmed once payment succeeds. You'll get a confirmation email.
• Product photos must show the actual item. Small differences in colour can happen between screens and printed material.

5.Payment Hold and Buyer Protection

When you pay, your payment is held. The maker is paid once you confirm the item arrived as described.

If you don't confirm or report a problem within 5 days of delivery, the order is confirmed automatically and the maker is paid.

If you report a problem, the payment stays on hold while we review the evidence from you and the maker.

6.Delivery

• Makers ship with couriers that 3D Market has connected (Pudo at launch). We book the label, so every parcel is tracked.
• Each listing shows how quickly the maker usually ships. If an order isn't delivered within 30 days (or the time agreed), you may cancel and get a refund.

7.Cancellations, Returns and Refunds

Your rights under South African law always apply. Nothing in these terms takes them away.

• Cooling-off: for most online purchases, you may cancel within 7 days of receiving the item, without giving a reason (section 44 of the Electronic Communications and Transactions Act). You may have to pay the direct cost of returning it. Refunds are made within 30 days of cancellation.
• Defective goods: if an item is defective, unsafe or not fit for its normal purpose, you may return it within 6 months of delivery and choose a repair, replacement or refund (section 56 of the Consumer Protection Act).
• To start a return or report a problem, use Report a Problem on the order.

8.Selling on 3D Market

• Opening a shop is free. You set your price and receive your full asking price; our service fee and the PayFast fee are added to the buyer's price.
• You may only list items you have already printed, with real photos of the actual item.
• You must ship within the time shown on your listing, add tracking, and reply to buyers on 3D Market.
• You're responsible for your own tax on your sales.

9.Maker Wallet

• When an order is confirmed, the maker's asking price is added to their 3D Market wallet. Amounts for orders that aren't confirmed yet show as on hold.
• Makers can cash out their available balance to a South African bank account in their name, or spend it on 3D Market with other makers.
• Any minimum cash-out amount, fee or payout time is shown before you confirm a cash-out.
• If an order is refunded after a dispute, we may reverse the matching wallet credit.

10.What's Not Allowed

• Copyrighted or trademarked designs without a licence.
• Weapons, weapon parts, or anything that could be used as one.
• Anything illegal in South Africa.
• Renders or stock photos shown as ready-made items.
• Taking orders or payments off 3D Market.
• Fake reviews, harassment, or misleading listings.

We may remove listings, hold wallet funds linked to a breach, or suspend accounts that break these rules.

11.Reviews and Messages

• Only buyers with a completed order can leave a review. Reviews must be honest and about the order.
• All chats stay on 3D Market so we can help if something goes wrong. Don't share personal contact details to move a deal off-platform.

12.Liability

We work hard to keep 3D Market running and safe, but we can't guarantee it will always be available or error-free. To the extent the law allows, we aren't liable for indirect losses. Nothing in these terms limits liability that can't be limited under South African law, including the Consumer Protection Act.

13.Changes and Contact

We may update these terms. If the changes are important, we'll let you know before they apply. These terms are governed by the laws of South Africa.

Questions or complaints: contact us using the details in Who We Are.