Privacy Policy

1.Who We Are

This policy explains how 3D Market collects and uses your personal information, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Operated By

To be confirmed

Registration Number

To be confirmed

Physical Address

To be confirmed

Email

To be confirmed

Phone

To be confirmed

Information Officer

To be confirmed

Information Officer Email

To be confirmed

2.What We Collect

• Account details: name, email address and password (stored encrypted).
• Maker details: shop name, province and city or town, and later the bank details you add for cash-outs.
• Order details: what you bought or sold, delivery address or pickup point, and order history.
• Messages you send on 3D Market, reviews and dispute evidence (such as photos).
• Payment confirmations from PayFast. We never see or store your full card details.
• Device and usage information, such as your browser, pages visited, and settings saved on your device (for example light or dark mode and your cart).

Some details are needed to create an account, place an order or get paid. Without them we can't provide that service.

3.How We Use It

• To run your account, process orders and payments, and manage maker wallets and cash-outs.
• To send order updates, tracking and account emails.
• To keep the marketplace safe: prevent fraud, enforce our rules and resolve disputes.
• To improve 3D Market and fix problems.
• To send marketing only if you've agreed. You can unsubscribe at any time.

4.Who We Share It With

• Makers: when you order, the maker sees your name and delivery details so they can ship to you.
• Buyers: when you sell, buyers see your shop name, location and reviews.
• Service providers who help us run 3D Market: PayFast (payments), delivery partners such as Pargo and couriers, Brevo (email), and our hosting and database providers.
• Authorities, when the law requires it.

We don't sell your personal information.

5.Storage Outside South Africa

Some of our service providers may store or process information outside South Africa. When that happens, we make sure it's protected to a standard similar to POPIA, as section 72 requires.

6.How Long We Keep It

We keep personal information only as long as we need it for the reasons above, or as long as the law requires (for example tax and financial records). After that we delete or anonymise it.

7.How We Protect It

We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. If a security breach affects your information, we'll notify you and the Information Regulator as POPIA requires.

8.Your Rights

• Ask what personal information we hold about you and get a copy.
• Ask us to correct or delete your information.
• Object to us using your information, including for direct marketing.
• Complain to the Information Regulator of South Africa if you're unhappy with how we handle your information.

To use these rights, contact our Information Officer using the details in Who We Are.

9.Cookies and Device Storage

We store small amounts of information on your device to keep you signed in and remember your cart and settings. We'll ask before using any non-essential tracking.

10.Changes to This Policy

We may update this policy. If the changes are important, we'll let you know.